Trustpower are a long time user of Verint Workforce Management (WFM) to schedule their Contact Centre staff across two locations. They originally implemented a Blue Pumpkin WFM solution which was upgraded to the Verint Impact 360 solution they use today.
Late in 2018, Trustpower became aware their Impact 360 solution had not had the latest updates applied and platform and application upgrades were becoming a priority. They reached out to Circle and we quickly provided a cost-effective support proposal that included bringing their Impact 360 solution up-to-date and Verint 15 upgrade options.
We’re pleased to welcome Trustpower to Circle’s growing family of satisfied customers and look forward to working with them for many years to come.