Historical data feed
Piriti provides historical interaction data in 15, 30 or 60 min intervals to allow complete flexibility when forecasting interactions.
Historical data back capture
For new WFM environments or an environment that has been unavailable, Piriti can back capture historical data for automatic import by Verint.
Piriti provides instant notification to Verint WFM of agent state changes for real-time adherence monitoring.
Secondary presence status
To maximise real-time adherence monitoring, Piriti can provide secondary presence information to Verint WFM. An organisation may create custom secondary presence definitions which add further detail to a primary presence, (eg; “Training / Knowledge Txfr” where “Training” is the system or primary presence and “Knowledge Txfr” is the custom secondary presence) and Piriti will output these.
Simple installation and configuration
Piriti is a Windows Service installed using a conventional installation wizard. Installation and configuration can easily be achieved within a day.
Designed for maximum up-time, Piriti can be configured while it is running. Configuration changes take effect immediately without the need to restart the application and risk missing PureCloud real-time status updates.
Keep-alive and re-subscription functionality
PureCloud closes its notification channels at regular intervals and network disturbances may compromise collection of real-time and historical data from PureCloud. Piriti will automatically detect and reconnect to ensure the data it provides to Verint WFM is reliable and has high integrity.
No additional server required
Piriti is a light-weight application that can co-exist with other applications on an existing server. Minimum host requirements are:
- Microsoft Windows Server 2012 R2
- Microsoft .NET Framework 4.6.1
- CPU: 2 x 2.5Ghz
- Memory: 1.0 Gb
- Disk: 50 Mb free disk space