In January 2019 Genesys announced it would be retiring its Purecloud Bridge Connector on 31 December 2019. The Bridge Connector is used by Verint Workforce Management (WFM) customers to integrate their Purecloud environment with their WFM solution.

Piriti, (which in New Zealand’s native language, Maori means “bridge”), is a drop-in replacement for the Genesys Purecloud Bridge Connector.