So you’ve implemented a Genesys solution how do you get the best out of it? You need a powerful and feature rich desktop application.
ICE is that application.
ICE sits between your Genesys environment and business systems and exchanges the knowledge captured during the handling of a phone, chat, e-mail or task interaction with the other systems within your business.
With ICE you can expect to shorten interaction handling times, avoid double-entry of data, provide full customer transaction records and minimise clicks and keystrokes.