Major cloud-computing outages don’t occur very often – perhaps every year or two – but they do happen. A total failure is usually quickly identified and resolved. However, a degraded service is more sinister and could be affecting customers trying to reach your Contact Centre.
Guardian alerts you to the unknown and is an independent service offered by Circle Consulting & Software that’s powered by Cyara’s Pulse application. Guardian monitors the Customer Experience you’re delivering from the customer’s perspective, which gives you assurance that customer interactions are being reliably handled at every step of their journey, and across all channels.
No additional hardware or licensed software is required to provide real-time insights about how your cloud Contact Centre is performing which enables you to identify issues, troubleshoot problems, and ensure that you’re delivering the best possible experience to your customers every time.