Most Comprehensive CX Assurance Platform
Using Cyara, Circle can support the broadest CX assurance needs design from functional and regression testing to performance testing and production monitoring. See Test Across All Levels of Your Architecture.
Using automated discovery of your current CX journeys and automated test script creation and maintenance, scripts can be quickly and effectively generated and put to use for testing and monitoring.
Easy to Use
Cyara offers an intuitive interface for building test scripts – no coding is required. Test scripts are shareable and reusable.
End-to-end Testing and Monitoring
Comprehensively test and assure all customer journeys are working reliably and correctly from self-service through to agent-assisted service including the agent desktop experience.
Global In-Country Dialing
Make synthetic local calls from countries across the globe to identify voice quality issues, test carrier connectivity, and toll-free number routing. Take a look at the following video and read more.
Test Omnichannel Journeys
Assure all customer journeys using voice and digital channels, including IVRs, agent routing, web, chat, chatbots, SMS and email, and journeys that span and hop multiple channels are working correctly and reliably. Read more.
CX Assurance from the Outside-in
Simulate real-world customer interactions to assure journeys as your customers would experience them.