Circle Welcomes Andrew Earl

Circle’s skill base has recently been expanded further with the addition of Andrew Earl to our team. Formerly from Vodafone New Zealand where he was a Senior CTI Engineer for 13 years, Andrew complements the existing Circle team with his quiet, can-do approach to problem solving and considerable experience with Amazon Connect and Genesys Engage. […]

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Circle Announces Connect+

Connect+ combines the power of Amazon Connect with Circle’s skills, experience and ability to implement a solution quickly and simply. Connect+ uses Amazon Connect, 3rd party applications and Circle’s specialist skills to help you by reducing cost, lowering barriers to entry, and packaging implementation and support in attractive product offerings If you are considering how […]

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Circle Announced as Reseller News Innovation Award Finalist

Circle is delighted to announce it has been selected as a finalist in the Collaboration category for the 2021 Reseller News Innovation Awards for its approach to partnering in delivering an Amazon Connect Contact Centre solution for PAE NZ. PAE is a Global Facilities Management Outsourcer with significant clients across NZ. They engaged Circle to […]

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Circle assists Trustpower accelerate their adoption of Amazon Connect

Trustpower engaged Circle in October 2020, to provide Professional Services, assisting with the development of a new Amazon Connect environment. The development included design, and integration advice and engineering effort. The Trustpower Project Manager said “Circle quickly embedded themselves as part of the virtual team, and the work completed has been to a high standard […]

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Circle Announces Purecloud Bridge Connector Replacement for Verint WFM

In January 2019, Genesys announced it would be retiring its Purecloud Bridge Connector on 31 December 2019. The Bridge Connector integrates a Purecloud environment with a customer’s Verint Workforce Management (WFM) instance. Without the Bridge Connector, Verint WFM solutions will not function after 31 December 2019. Any WFM solution, including Verint, relies on integration with […]

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AWS Transcribe to the rescue

A customer who is transitioning their IVR to a new provider came to Circle for help recently. We solved their problem quickly and cost-effectively using Amazon Transcribe. As part of their IVR transition the customer needed copies of all the prompts played by their existing IVR menus and tollfree numbers. This amounted to well over […]

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Circle joins the Amazon Partner Network

We’re excited to announce that Circle has been admitted to the Amazon Partner Network (APN) as a Consulting Partner. Membership of the APN provides Circle with access to a wide range of Amazon resources and expertise that we can combine with our extensive systems integration and Contact Centre experience to assist our customers grow and […]

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Circle Releases Guardian to Provide Real-Time Customer Experience Monitoring

Circle is proud to announce their collaboration with Cyara to develop their Guardian service. Guardian provides automated, independent assurance that key customer channels in your Contact Centre are performing optimally and reliably and will alert you whenever your customers are experiencing a degradation in service. Can you have complete confidence in your cloud Contact Centre […]

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CircleBack – A cost effective alternative to Genesys Callback

Circle has recently released CircleBack – a powerful and cost effective callback solution for existing Genesys PureEngage solutions. CircleBack monitors multiple queues and will offer a call back to customers when pre-defined thresholds are met. Customer satisfaction is enhanced by CircleBack and call abandonment is reduced as callers no longer have to wait in a […]

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Trustpower engages Circle for Verint Support

Trustpower are a long time user of Verint Workforce Management (WFM) to schedule their Contact Centre staff across two locations. They originally implemented a Blue Pumpkin WFM solution which was upgraded to the Verint Impact 360 solution they use today. Late in 2018, Trustpower became aware their Impact 360 solution had not had the latest […]

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