April 28, 2022
Circle’s skill base has recently been expanded further with the addition of Andrew Earl to our team. Formerly from Vodafone New Zealand where he was a Senior CTI Engineer for 13 years, Andrew complements the existing Circle team with his quiet, can-do approach to problem solving and considerable experience with Amazon Connect and Genesys Engage. […]
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March 21, 2022
Connect+ combines the power of Amazon Connect with Circle’s skills, experience and ability to implement a solution quickly and simply. Connect+ uses Amazon Connect, 3rd party applications and Circle’s specialist skills to help you by reducing cost, lowering barriers to entry, and packaging implementation and support in attractive product offerings If you are considering how […]
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October 1, 2021
Circle is delighted to announce it has been selected as a finalist in the Collaboration category for the 2021 Reseller News Innovation Awards for its approach to partnering in delivering an Amazon Connect Contact Centre solution for PAE NZ. PAE is a Global Facilities Management Outsourcer with significant clients across NZ. They engaged Circle to […]
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October 31, 2020
Trustpower engaged Circle in October 2020, to provide Professional Services, assisting with the development of a new Amazon Connect environment. The development included design, and integration advice and engineering effort. The Trustpower Project Manager said “Circle quickly embedded themselves as part of the virtual team, and the work completed has been to a high standard […]
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August 11, 2019
In January 2019, Genesys announced it would be retiring its Purecloud Bridge Connector on 31 December 2019. The Bridge Connector integrates a Purecloud environment with a customer’s Verint Workforce Management (WFM) instance. Without the Bridge Connector, Verint WFM solutions will not function after 31 December 2019. Any WFM solution, including Verint, relies on integration with […]
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May 10, 2019
A customer who is transitioning their IVR to a new provider came to Circle for help recently. We solved their problem quickly and cost-effectively using Amazon Transcribe. As part of their IVR transition the customer needed copies of all the prompts played by their existing IVR menus and tollfree numbers. This amounted to well over […]
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April 20, 2019
We’re excited to announce that Circle has been admitted to the Amazon Partner Network (APN) as a Consulting Partner. Membership of the APN provides Circle with access to a wide range of Amazon resources and expertise that we can combine with our extensive systems integration and Contact Centre experience to assist our customers grow and […]
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April 1, 2019
Circle is proud to announce their collaboration with Cyara to develop their Guardian service. Guardian provides automated, independent assurance that key customer channels in your Contact Centre are performing optimally and reliably and will alert you whenever your customers are experiencing a degradation in service. Can you have complete confidence in your cloud Contact Centre […]
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January 23, 2019
Circle has recently released CircleBack – a powerful and cost effective callback solution for existing Genesys PureEngage solutions. CircleBack monitors multiple queues and will offer a call back to customers when pre-defined thresholds are met. Customer satisfaction is enhanced by CircleBack and call abandonment is reduced as callers no longer have to wait in a […]
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January 10, 2019
Trustpower are a long time user of Verint Workforce Management (WFM) to schedule their Contact Centre staff across two locations. They originally implemented a Blue Pumpkin WFM solution which was upgraded to the Verint Impact 360 solution they use today. Late in 2018, Trustpower became aware their Impact 360 solution had not had the latest […]
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