Circle is proud to announce their collaboration with Cyara to develop their Guardian service. Guardian provides automated, independent assurance that key customer channels in your Contact Centre are performing optimally and reliably and will alert you whenever your customers are experiencing a degradation in service.
Can you have complete confidence in your cloud Contact Centre solution when the provider of that solution makes changes without you being aware of them?
No additional hardware or licensed software is required to provide you with peace-of-mind that your Contact Centre solution is performing as it was designed to do. Guardian monitors the Customer Experience you’re delivering from the customer’s perspective, which gives you assurance that customer interactions are being reliably handled at every step of their journey, and across all channels.