Sell more. Grow faster
Vocalcom for sales empowers sales reps with intelligent lead prioritisation, instant automation and modern communication tools which allow them to prospect faster, connect with more customers and radically improve lead response time.
More than a dialer. More than an app. An integrated platform to contact, connect and close more deals.
The Vocalcom sales acceleration platform can increase the average number of dials per day by 73% for outbound prospecting and 49% for inbound qualification, while taking the guesswork out of the sales process and follow-up.
Boost sales performance with intelligent lead prioritisation, instant automation and automating the dialing process.
World-class features, cloud flexibility & pricing
Allow agents to work from anywhere and stay connected when customers need them most with browser-based technology. Vocalcom brings all customer conversation to one place, no matter what the source is–phone, live chat, email, text message, or social media–removing the separation between communication channels and CRM while maintaining personalised contextual communications across all channels for more satisfaction, better engagement, and a faster resolution for your customers. So, your team works smarter and performs better while your customers get the answers they seek quickly and reliably, every time.
More satisfaction, better engagement and a faster resolution
Simplified call management, complete call monitoring and scalability. Make service easy. Give your agents the real-time context, and the tools for collaboration that allow them to deliver faster and effective customer service. Vocalcom contact centre software, allows you to personalise your customers’ experiences, by sharing details like customer history and screen pop data across contact all channels. And with a pool of agents, regardless of location, assisting your customers and prospects through their preferred contact channel, you are equipped to deliver the right customer experience every time. Features like skills-based routing and prioritised calls improve your first-call resolution rates. Queue callback routing gives your customers the option to receive an agent callback when their position arrives to the front of the queue. It’s Simple. It’s Powerful.
Clear the way for your customers with a modern live chat software
Every chat is a new opportunity
Chat is a faster and more personal way to connect with your customers. Vocalcom offers a powerful, yet easy-to-use live chat software, and a complete set of tools to engage your customers online in real-time. With the Vocalcom platform you can engage your customers in real-time on your website with Click to Chat, Click to Call and Click to Video – on all devices.
Click to Chat
Chat brings a better chat experience to you and your customers. With tools like shortcuts and chat transfer, managing multiple conversations with customers is a breeze for your support agents. Click to Call. Give your customers the possibility to get a free callback straight away. Thanks to our targeting engine, the Click to Call channel can be offered to the right people, at the right time and in the right place.
Targeting engine
Engage the right visitors. Critical basket abandonment? Second visit? High basket value? Thanks to engagement rules and keyword filters, you can define the criteria that trigger customer interaction with an agent.
Get the services you need, when you need them
Vocalcom TotalCloud contact centre software has literally changed the way companies interact with their customers, simply by making world-class technology accessible to any company regardless of size, location, budget or IT expertise. The Vocalcom cloud-based contact centre is opening up a wide range of possibilities and options for small and mid-sized organizations that do not have big budgets for technology or the staff to support it.
A single interface for managing all customer interactions
Our contact centre software provides the rich functionality of ACD with fast and smart routing, IVR, CTI screen pop, and the latest technologies and capabilities on the market – from multi-channel self-service to real-time customer feedback to proactive outbound solutions, to our new mobile API. All of this is delivered with minimal customer effort. With our contact centre software enable your agents to provide your customers a better experience with faster and more responsive service, by moving efficiently between social media, mobile care, live chat, email, and voice calls. Customers love it and customer service representatives love it too. Our customers see dramatic improvements in their core metrics like call handle time and first call resolution, while also improving customer effort scores and NPS.
Better customer engagements, greater customer experiences
Managing the performance of your contact centre just got easier. Simplify your day-to-day management using a single web-based interface to manage your reporting, flows, agents and their skills, as well as quickly adapt to market changes that can impact your business. Whether you’re on your desktop or on the go, you have everything you need to be more productive, sell more, and satisfy your customers. Overall, your contact centre will be able to provide outstanding customer satisfaction through highly empowered agents. What’s more, you can integrate your headquarters, remote offices, and outsourced locations so they operate seamlessly, enabling you to eliminate overtime costs and reduce overhead. With Vocalcom, you can manage all of your cases faster, in a unified agent experience.
Streamline communications to better service your customers
The Vocalcom Salesforce Integration is fully-functional with one click.
Vocalcom Voice for Salesforce is a fully featured phone support experience right inside Salesforce. Vocalcom gives you the ability to instantly connect your people to prospects and customers to handle all inquiries using the wealth of knowledge held in Salesforce. Your team works smarter and performs better while your customers get the answers they seek quickly and reliably – every time. Agents can handle emails, web chats, callbacks, generic objects, and Salesforce (Email-to-Case) queue objects. And if they want to manage presence status, service multiple interactions simultaneously, populate customer records upon contact initiation, and assign wrap-up and account codes – it’s all possible from within the Salesforce console. The incredibly rich suite of integrated call center capabilities are immediately available, improving caller experiences and business productivity.
Automatically capture, route, manage, integrate, orchestrate, and report on inbound and outbound customer interactions through a single agent console. All phone calls and voicemails are tracked and recorded onto a Salesforce case. Whether you have a handful of agents or hundreds of agents, with Vocalcom you get the rich features and rock-solid reliability of an enterprise-class contact centre system, and the business benefits of the Salesforce cloud. Be nimble, make changes instantly online without IT – Connect callers to the right person on the right media, at the first time. Vocalcom’s’ “Proactive Virtual Queuing”, allows you to completely eliminate hold time and automatically call back all the missed calls. Callers are thrilled every time they use it and businesses see huge gains in operational efficiency and customer satisfaction. Vocalcom edition for Salesforce gives you full control over the customer experience by providing the tools you need to track, respond and report on customer interactions. Gain complete visibility into agent metrics and your entire operations through live dashboards and powerful reporting tools. All calls can be easily recorded, archived and located when required. All details are automatically updated and embedded as part of the Salesforce activity record.
