Why choose Circle for your Amazon Connect project?
In considering who to engage to implement Amazon Connect, you will be presented with several consulting companies and integrators who are Connect certified partners. Most of these companies focus on the compute, database, machine learning and enterprise application aspects of the Amazon ecosystem and this is where their expertise lies.
Circle is unique in that we bring to bear our deep understanding of the Contact Centre ecosystem built over 25 years to the Connect discussion. In choosing who to work with consider these questions: Do you have reference-able Contact Centre implementations? Do you understand the systems, processes and technology that power modern Contact Centre’s? Are you familiar with the challenges that Contact Centre’s face in balancing customer demand, workforce availability, compliance, multi-channel proliferation, customer sentiment, quality outcomes and delivering an experience that delights, improves revenue opportunities and reduces cost? Circle does. We do this for customers every day.
Circle can assist you in designing the optimal customer experience, implementing and configuring Amazon Connect to deliver that experience, integrating your business applications and supporting and optimising your solution end-to-end. We also offer bespoke application development services for self-service, IVR applications, desktop applications, and artificial intelligence applications.
