CircleBack – A cost effective alternative to Genesys Callback

Circle has recently released CircleBack – a powerful and cost effective callback solution for existing Genesys PureEngage solutions. CircleBack monitors multiple queues and will offer a call back to customers when pre-defined thresholds are met. Customer satisfaction is enhanced by CircleBack and call abandonment is reduced as callers no longer have to wait in a […]

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Circle completes a Verint / PureCloud / Salesforce integration for The Warehouse

Circle has recently completed a successful Verint Workforce Management integration with PureCloud and Salesforce for The Warehouse and welcomes them to our growing family of satisfied customers.  Their new Workforce Management solution allows agents to be scheduled across The Warehouse, Noel Leeming, Torpedo7 and Warehouse Stationery brands for voice and e-mail and chat digital channels. […]

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Circle welcomes Westpac Bank to our growing family

Circle is thrilled to add Westpac Bank to our growing customer base.  Westpac engaged Circle to implement a Verint Workforce Management (WFM) solution alongside their Spark PureCloud implementation.  The projects are being run in parallel with challenging timeframes, and the inevitable constraints and pressure on resources across the projects.  We have taken this in our […]

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Circle Exhibits at CCiNZ Conference

Over the years we’ve attended many Contact Centre conferences but have never had the confidence to become an exhibitor.  We always thought the products and services Circle offer would be difficult to discuss and demonstrate in the short time somebody may stop by our exhibition booth. We wanted to move beyond the normal vendor-specific conferences that we […]

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Circle’s Edwin Sue plays key role in ANZ Voice Biometrics launch

ANZ has announced it will be the first Australasian bank to introduce voice biometrics. Circle Consulting & Software’s Edwin Sue is currently engaged by ANZ NZ, and has played a key role in the development of the voice biometrics solution, working closely with ANZ and Nuance.   Ed had been a key member in the redevelopment […]

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We are pleased to welcome Mark Skelsey to the Circle team

Mark has been working in a Contact Centre systems integration and support role for many years.  He specialises in Genesys systems support and has been working in that space since 2003 with large customers like the Ministry of Social Development, Inland Revenue and the ANZ Bank and systems integrators like Dimension Data and Vodafone. In […]

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TotalCloud powered by Vocalcom

Circle Consulting & Software has now launched TotalCloud powered by Vocalcom – a cloud based contact centre platform. Circle is proud to be NZ’s exclusive reseller. We searched the globe for a platform that offers world class technology available to any company regardless of size, location, budget or IT expertise. Totalcloud offers the rich functionality […]

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