Circle is thrilled to add Westpac Bank to our growing customer base. Westpac engaged Circle to implement a Verint Workforce Management (WFM) solution alongside their Spark PureCloud implementation. The projects are being run in parallel with challenging timeframes, and the inevitable constraints and pressure on resources across the projects. We have taken this in our […]
Over the years we’ve attended many Contact Centre conferences but have never had the confidence to become an exhibitor. We always thought the products and services Circle offer would be difficult to discuss and demonstrate in the short time somebody may stop by our exhibition booth. We wanted to move beyond the normal vendor-specific conferences that we […]
ANZ has announced it will be the first Australasian bank to introduce voice biometrics. Circle Consulting & Software’s Edwin Sue is currently engaged by ANZ NZ, and has played a key role in the development of the voice biometrics solution, working closely with ANZ and Nuance. Ed had been a key member in the redevelopment […]
Mark has been working in a Contact Centre systems integration and support role for many years. He specialises in Genesys systems support and has been working in that space since 2003 with large customers like the Ministry of Social Development, Inland Revenue and the ANZ Bank and systems integrators like Dimension Data and Vodafone. In […]
Circle Consulting & Software has signed an agreement to deploy Advanced Verint Speech Analytics for a large NZ Insurer. This company realised that an operation that takes millions of calls a year needed a platform to uncover customer insight and sentiment in order to deliver a truly superior customer outcome. This platform will provide continuous […]
Circle Consulting & Software has now launched TotalCloud powered by Vocalcom – a cloud based contact centre platform. Circle is proud to be NZ’s exclusive reseller. We searched the globe for a platform that offers world class technology available to any company regardless of size, location, budget or IT expertise. Totalcloud offers the rich functionality […]